Terms & Legal

At SimplyBookedLtd we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and protect your data in accordance with UK GDPR and Data Protection Act 2018.

1. What Information We Collect

We collect and process the following personal information from clients:

Full Name(s) and contact details (email, phone)
Passport details and date of birth (where required for bookings)
Travel preferences (e.g. destination, dates, airline/hotel preferences)
Payment method details (we do not store card data directly - see below)
Communications with us via email, form or phone

2. How Your Data is Used

Your data is used solely for:

Finding and booking travel services on your behalf
Contacting you with booking options, confirmations and updates
Managing your booking and support during the process
Complying with legal obligations (e.g. supplier requirements)
We do not share your data with third parties for marketing purposes.

We do not share your data with third parties for marketing purposes

3. Payment Information

Card payments are processed securely via card payment processor, e.g. Stripe/PayPal/Square, and SimplyBookedLtd does not have access to or store full card details. For bank transfers, no personal banking information is collected.

4. Data Storage and Security

Your data is stored securely using encrypted services. Access is restricted to SimplyBookedLtd and any necessary booking platforms (e.g. Expedia, Jet2). We retain client records only as long as required for legal, accounting, or operational purposes (typically up to 6 years).

5. Your Rights

You have the right to:

Access the data we hold about you
Correct inaccurate data
Request deletion (subject to booking and legal obligations)
Object to or restrict processing
File a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email: simplybookedltd@gmail.com

6. Cookies and Analytics

Our website may use cookies or analytics tools (e.g. Google Analytics) to understand website traffic. You can opt out through your browser settings.

7. Changes to this Policy

We may update this Privacy Policy at any time. Latest version will be available on www.simplybookedltd.com .

Travel Disclaimer

Please read this carefully before booking with SimplyBookedLtd.

Booking Agent Only SimplyBookedLtd is an independent travel booking agent. We act on your behalf to source and book flights, hotels, transfers and other services through trusted third-party platforms (e.g. Jet2, Skyscanner, Expedia, Booking.com). We are not a tour operator.

SimplyBookedLtd is operated by Hasna, trading as a sole trader in the UK.
No ATOL Protection SimplyBookedLtd does not offer ATOL protection. If your booking includes ATOL protection, it will be provided directly by the supplier (e.g. Jet2). We strongly recommend that all clients take out comprehensive travel insurance.
Responsibility for Services We are not responsible for the fulfilment or quality of travel services provided by third parties. All travel contracts are between you and the provider. We do not control or guarantee schedules, hotel conditions, changes, or cancellations made by third parties.

Travel Insurance is Essential We strongly advise you to purchase a travel insurance policy that covers cancellations, delays, medical emergencies and other travel-related risks. SimplyBookedLtd does not provide insurance.

Pricing Transparency All quoted prices include any applicable booking fees or admin costs, you will always see the full amount upfront. There are no hidden charges and nothing is booked without your approval.
Travel Disclaimer SimplyBookedLtd is not ATOL protected, as we operate solely as a travel booking agent. We strongly recommend that all clients take out comprehensive travel insurance to protect against unforeseen issues such as cancellations, delays, or emergencies.
Refunds & Cancellations You may cancel within 14 days of payment for a full refund, provided no bookings have been made on your behalf. Once bookings are initiated, the fee becomes non-refundable, even if the travel provider allows changes or cancellations. This is because our service covers time, expertise and work already completed on your behalf.